overview | features | menus | reports | access levels | invoices | supplier seasons | flt desk | ops desk | prices

Key Features

The Tripper software is unique in many ways.  Its power to ease-of-use ratio is excellent, allowing it to be used for both simple and complex operations.  The features list rivals, and in some cases, exceeds, packages costing several times more.   Many of the features do not exist anywhere else, and much of the software runs automatically behind the scenes, in response to user actions, making administering the system very much easier.

Automatic squaring of ledgers
For example, every time any information on a booking is changed, a recalculation is performed which makes any necessary adjustments to the sales and purchase ledgers, daybook, commissions, passenger counts and so on.  This means that a real-time daybook is maintained entirely independent of any human intervention.  Each booking has a series of history records which form part of the company daybook, from the moment the booking is originally created, through any changes and modifications, during the life of that booking.

Because the daybook ledger is updated automatically and entries are logged as and when they occur, rather than on the original day of sale of the booking, they can be used for staff commissions, VAT reports, interim profitability reports, and so on.

A future in Retailing
Sales can be grouped into different retailer codes, each of which can run in its own set of ledgers, or run as part of the overall company ledger.  Data relating to each retailer is reportable separately or together with one or many other retailer codes.   Products can be broken down into an unlimited number of product codes, each of which can be reported on separately, or partially combined, or totally combined with other product codes.  Each of the five characters per product type can have different weights, and reporting tools can use wild card or partial subtotalling in a simple to use SQL-type extraction process.

Easy to find bookings
Bookings can be located individually by any client name, or partial name, booking reference, or supplier booking reference (or partially known supplier reference), and bookings can be linked to as many other bookings as required.  When linked, each linked booking becomes accessible from any other linked booking card.  Bookings can be located from the Overview screen by any imaginable combination of criteria, including ticket status, carrier, supplier name, flight date, booking date, issued ticket staff number, media code, product code, data entry staff, res staff, balance due out or in, insured status, complaint status, or flight status!

Easy to write letters
Once gathered together, they can be passed to the mailmerge facility for automatic letter or label production.  Letters can contain a large amount of information direct from each booking, and unlimited free-typed text.  Users can select from existing letters, such as flight change, or account overdue status letters, and process and personalise letters for hundreds of bookings in a few moments.

More ways to find those bookings
Bookings can also be located from the banking system knowing only the credit card number or part thereof, or from the accounts reporting screens when a booking forms part of the totals shown.  When issuing a supplier cheque, the booking can even be entered into from the on-screen image of the cheque breakdown.  When reviewing BSP tickets, bookings can also be displayed and entered into.

These bookings are everywhere
When working from Operations and displaying accommodation charts, bookings forming part of the visual chart image can be entered into, and when reviewing flight allocations, the component bookings of any passenger can also be highlighted and then entered into from the on-screen manifest image.

Bookings can be colour-coded with the meaning of the colour assigned by the users themselves.  They can hold many statuses, such as checked, unchecked, error-marked, and so on.  They can be held as options from the client's point of view, or can hold options with suppliers.  Staff can bring up lists of their own options which are due for expiry, and enter into the bookings from the on-screen list image.

House of cards
When viewing bookings, the accounts card can be hidden, or viewed only, or be 100% adjustable to members of staff depending on their access levels.  Whenever staff attempt entry to an unauthorised part of the system, a list of users who do have access is available for them to communicate with directly from their terminal.

Hot key House of cards
Hot keys within the booking card allow easy addition or subtraction of passengers, change, deletion or insertion of flights and accommodation; when on allocated flights, the current availability of each flight is displayed next to each flight, so that requests from the passenger for additional seats can be processed quickly.  The sales history of each flight can be accessed from the booking card, as can the change history of the client's flights.

Other hot keys reveal currency and exchange rates, payment status to the supplier, auto-issuing of BSP tickets, faxing and emailing to the supplier.  Complaints can be logged and their history added to and monitored by staff using other hot keys from the accounts page.  An unlimited amount of text can be added as internal notes, and supplier text can be output onto the client invoice using pre-set rules.  The invoice can be previewed on screen or faxed or printed.

A document manager logs all documentation and is accessible either separately within the mail feature or direct from the booking.

Being fit to print
Printers can be assigned any one of 30 separate usages, which can be dedicated to one or many retailers.  One printing task such as invoices may have one or many possible printers, which can be automatically selected by the system depending on the pre-set rules of that device, or offered as a choice to be made by the user at that moment, such as for report printers.

Staff talking unto staff
Staff can communicate with one another via t-mail; an internal form of correspondence; they can contact the other users immediately or by leaving messages.  Users can run a diary and can assign tasks to other diaries, make items confidential, etc.

Something for the bean counters
A set of auditing tools is also provided, along with a roll-back procedure which unravels an unlimited amount of transactions to reveal the accounts as they were at any time in the past, minus changes, additions, payments and cancellations which have taken place since.  Cheques can be created of unlimited complexity, using foreign exchanges; cheques can be cancelled to restore bookings to their original condition, or audited from within the banking report screens.  Cheques can be paid by supplier invoice reference, arbitrary payment periods, or by booking number.  Amounts can be adjusted per booking, and a discreet warning sign is displayed per booking should the amount to be paid out now exceed monies received in!

The reporting tools are flexible and very useful.  Without adding to the complexity of the data entry screens, reports can be run by day of sale or by day of flying, and can be broken down in many different ways.  The Margins report allows breakdowns by Retailer, Booking Source, Staff Code, Product Sold, Advance Booking Period, Agency Account, Special Offer Code, Daily Breakdown, Destination Airport or Geographical Group, Client Postcode, or even Airline Carrier!

Once the report has been generated and broken down into different summary rows on screen, users can select a particular summary row and view all the bookings which make up that row.  Any particular booking can be selected and then viewed and modified, with all the flexibility of the standard booking display program. 

Helping with enquiries
Using the Enquiries program, all incoming calls can be logged and referred to at any time in the future.  The enquiry card can have information attached to it, such as Airscan product, insurance quotes, credit card information, client names and so on.   Enquiries can be retrieved by client name, enquiry number, reservation staff, or even by route and date.  The system allows monitoring of unconfirmed enquiries, change of status to urgent, and summary screens displaying enquiries not yet worked on for any given member of staff.

Extra added Airscan
Using our Airscan product, up-to-the minute package and flight prices can be loaded into your network from our online database, from where they can form part of your sales procedure.  Users can combine the Airscan information with their own bedbank of accommodation to create custom package quotes, responding to predetermined margins, floating currency rates and flexible season bands to give instant pricing to clients.

No waiting for Operations
Using Operations, companies can establish their own allocations of flights, and accommodation, enabling a tour operation to be created and maintained.  Pricing can be pre-set per person, with allowances for differing occupancies, and nett rates can be per room or per person, entered in local currency.  Margins can be pre-set to ensure a given profitability, and accommodation can be sold alone or as part of a package with allocated flights, Airscan flights, or ad-hoc purchased flights.  Packages of allocated flights and accommodation can be prebuilt and added to the existing Airscan database so that reservation staff can select internal or external supplier packages.

Really useful Utilities
A comprehensive set of utilities is provided which enable users to design their own ticket layout, choose from a variety of invoice formats or design their own, and adjust over 100 different settings relating to system behaviour in various circumstances, and over 70 access levels and settings per member of staff.

We promise to deliver the future one day
Along with all this, the software is simple to use and to learn, and a set of manuals is provided with new installations.  Training is included with purchases, or available as an option when renting.  Add Airscan, homeworker software, on-line viewdata emulation and you have an extraordinary package which is both powerful and affordable.